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š® When ABM + Sales Goes Wrong
Unpacking the dark side of cross-functional collaboration.
Whatās up everyone! Welcome to š® Taco Tuesday, a weekly newsletter by ForgeX.
In here we share the latest and greatest around our Account-Based GTM research, provide our perspective on trending topics, and highlight whatās new at ForgeX.
Send us any questions or topics we should break down here ā¬ļø
š© 10 Warning Signs Your ABM + Sales Partnership is in Trouble
If youāve been in the ABM space for a while, working with a challenging sales partner can be an inevitable part of the process.
Here are the top 10 warning signs to look out for:
Misaligned Sales Incentives = Your BDR / SDR team gets paid more for āsales-sourcedā qualified leads and opportunities.
Sales STILL Doesnāt Understand ABM = Itās been +6 months and your sales team canāt define ABM and how it differs from other internal marketing initiatives.
Lack of Consistent Data Hygiene = Sales teams arenāt logging activities or associating buying group members to open opportunities.
Missing ABM / Sales Meetings = Sales teams continue to push out dedicated ABM meetings or just donāt show up.
Withholding Timely Account Updates = The ABM team isnāt seen as āa strategic part of the account teamā and timely updates arenāt shared.
Not Actioning Within Agreed SLAs = Your sales partners arenāt actioning their part of the campaign plan within the SLAs set at the beginning of the program.
ABM is STILL Seen as a Lead Generation Motion = A continued legacy mindset that ABM isnāt a holistic GTM motion, and only exists to pass over āMQLsā.
Slow āQuick-winsā = The ABMer doesnāt prioritize quick-wins at the beginning of the program and only looks towards the long-term.
Target Account Lists are a Revolving Door = Sales leadership views the target account lists as an open ārevolving doorā where they can move accounts in and out every week.
Unreasonably Set Expectations = The ABMer has set unrealistic expectations of timelines and depth of tactical personalization.
š¤ How to Drive a Strong Partnership
We have been silently conducting ABM Benchmark Audits of leading programs ranging from $5M to $20B ARR as we build out our Benchmarking Database.
(š¤«ā¦ this hasnāt officially launched yet!)
Through our audits, here are the top 5 best practices we have uncovered:
Enablement Doesnāt Stop After Week 1 = It requires constant enablement to implement a successful account-based GTM. This is from the CEO to BDR.
Understand Salesā Success Metrics = You should understand what explicit incentives your sales teams have, and consider how to align these with ABM program goals.
Add āAccount-Owner Fitā to the TAL Weighting Criteria = While choosing your target accounts, think about whether the sales person will be a good partner. Individuals who will be a strong internal champion and share wins across the team should also be weighted higher.
Build a Strong VP / Director of Sales Relationship = Itās imperative to build a strong relationship with the sales leader. If all else fails, they can help act as an advocate if youāre having challenges with an AE / BDR.
Be Prepared - Do Your Homework = Constantly keeping up-to-date with changes to your orgās GTM motion and staying on the pulse of your target accounts. The sales team will take note of this while you meet.
Bonus
Aim for Quick-wins = It can take time to properly set up your ABM program, but this doesnāt mean everything has to be SLOW. Make sure to prioritize early wins to drive momentum and buy-in.
š How Sales Partnerships Differ Across Growth ABM and Enterprise ABM
Not all partnerships with sales look alikeā¦
Especially when it comes to the underlying ABM framework that youāre running; Growth ABM or Enterprise ABM.
The depth of the partnership and involvement of each sales team might look very different.
(WARNING: In order to get the most out of the below, itās critical to understand the differences between Enterprise ABM & Growth ABM - read this.)
Growth ABM vs. Enterprise ABM
Growth ABM
AE (Account Executive) = Due to a higher volume of account coverage and (typically) a focus on generating net-new pipeline, direct involvement of the AEs is less than the BDR / SDRs.
BDR / SDR (Business Development Rep) = The primary sales partner who is actioning the campaign tactics.
Solutions Consultant = Very little, sometimes no involvement.
VP / Director of Sales = A strong partnership is critical.
Enterprise ABM
AE = The ABMer partners directly with the AEās and should be seen as a strategic teammate.
BDR / SDR = Although heavily involved, the AEās are your primary partner.
Solutions Consultant = As Enterprise ABM is mostly seen within expansion plays, the SCās will have higher involvement.
VP / Director of Sales = A strong partnership is critical.
Whatās New at ForgeX?
š® Events
Upcoming:
Playbook: Double Meeting Attendance with Person-Based Ads
When: 4/4/24 @ 1pm ET
With:
Anna Tsymbalist, Head of ABM @ Influ2
Kevin Lindberg, ABM Lead @ Yotpo
Weāll Discuss:
š Spark pre-call excitement with timely and personalized campaigns
š Build an automation flow in your CRM to create ever-green ad flows
š Plan your next steps to continue influencing your buying groups with ads
š Attribute this campaign to pipeline and revenue generated
š® Research & Insights
Playbook: Wake the Dead
Join +360 ABM leaders and become a ForgeX member to access our full research library, step-by-step frameworks, benchmark data and community.
Have an awesome rest of the week yāall!
LFG,
Davis