šŸŒ® When ABM + Sales Goes Wrong

Unpacking the dark side of cross-functional collaboration.

Whatā€™s up everyone! Welcome to šŸŒ® Taco Tuesday, a weekly newsletter by ForgeX.

In here we share the latest and greatest around our Account-Based GTM research, provide our perspective on trending topics, and highlight whatā€™s new at ForgeX.

Send us any questions or topics we should break down here ā¬‡ļø

šŸš© 10 Warning Signs Your ABM + Sales Partnership is in Trouble

If youā€™ve been in the ABM space for a while, working with a challenging sales partner can be an inevitable part of the process.

Here are the top 10 warning signs to look out for:

  1. Misaligned Sales Incentives = Your BDR / SDR team gets paid more for ā€œsales-sourcedā€ qualified leads and opportunities.

  2. Sales STILL Doesnā€™t Understand ABM = Itā€™s been +6 months and your sales team canā€™t define ABM and how it differs from other internal marketing initiatives.

  3. Lack of Consistent Data Hygiene = Sales teams arenā€™t logging activities or associating buying group members to open opportunities.

  4. Missing ABM / Sales Meetings = Sales teams continue to push out dedicated ABM meetings or just donā€™t show up.

  5. Withholding Timely Account Updates = The ABM team isnā€™t seen as ā€œa strategic part of the account teamā€ and timely updates arenā€™t shared.

  6. Not Actioning Within Agreed SLAs = Your sales partners arenā€™t actioning their part of the campaign plan within the SLAs set at the beginning of the program.

  7. ABM is STILL Seen as a Lead Generation Motion = A continued legacy mindset that ABM isnā€™t a holistic GTM motion, and only exists to pass over ā€œMQLsā€.

  8. Slow ā€œQuick-winsā€ = The ABMer doesnā€™t prioritize quick-wins at the beginning of the program and only looks towards the long-term.

  9. Target Account Lists are a Revolving Door = Sales leadership views the target account lists as an open ā€˜revolving doorā€™ where they can move accounts in and out every week.

  10. Unreasonably Set Expectations = The ABMer has set unrealistic expectations of timelines and depth of tactical personalization.

šŸ¤ How to Drive a Strong Partnership

We have been silently conducting ABM Benchmark Audits of leading programs ranging from $5M to $20B ARR as we build out our Benchmarking Database.

(šŸ¤«ā€¦ this hasnā€™t officially launched yet!)

Through our audits, here are the top 5 best practices we have uncovered:

  1. Enablement Doesnā€™t Stop After Week 1 = It requires constant enablement to implement a successful account-based GTM. This is from the CEO to BDR.

  2. Understand Salesā€™ Success Metrics = You should understand what explicit incentives your sales teams have, and consider how to align these with ABM program goals.

  3. Add ā€œAccount-Owner Fitā€ to the TAL Weighting Criteria = While choosing your target accounts, think about whether the sales person will be a good partner. Individuals who will be a strong internal champion and share wins across the team should also be weighted higher.

  4. Build a Strong VP / Director of Sales Relationship = Itā€™s imperative to build a strong relationship with the sales leader. If all else fails, they can help act as an advocate if youā€™re having challenges with an AE / BDR.

  5. Be Prepared - Do Your Homework = Constantly keeping up-to-date with changes to your orgā€™s GTM motion and staying on the pulse of your target accounts. The sales team will take note of this while you meet.

Bonus

  1. Aim for Quick-wins = It can take time to properly set up your ABM program, but this doesnā€™t mean everything has to be SLOW. Make sure to prioritize early wins to drive momentum and buy-in.

šŸ‘€ How Sales Partnerships Differ Across Growth ABM and Enterprise ABM

Not all partnerships with sales look alikeā€¦

Especially when it comes to the underlying ABM framework that youā€™re running; Growth ABM or Enterprise ABM.

The depth of the partnership and involvement of each sales team might look very different.

(WARNING: In order to get the most out of the below, itā€™s critical to understand the differences between Enterprise ABM & Growth ABM - read this.)

Growth ABM vs. Enterprise ABM

Growth ABM

  • AE (Account Executive) = Due to a higher volume of account coverage and (typically) a focus on generating net-new pipeline, direct involvement of the AEs is less than the BDR / SDRs.

  • BDR / SDR (Business Development Rep) = The primary sales partner who is actioning the campaign tactics.

  • Solutions Consultant = Very little, sometimes no involvement.

  • VP / Director of Sales = A strong partnership is critical.

Enterprise ABM

  • AE = The ABMer partners directly with the AEā€™s and should be seen as a strategic teammate.

  • BDR / SDR = Although heavily involved, the AEā€™s are your primary partner.

  • Solutions Consultant = As Enterprise ABM is mostly seen within expansion plays, the SCā€™s will have higher involvement.

  • VP / Director of Sales = A strong partnership is critical.

Whatā€™s New at ForgeX?

šŸŒ® Events

Upcoming:

  • Playbook: Double Meeting Attendance with Person-Based Ads

    • When: 4/4/24 @ 1pm ET

    • With: 

      • Anna Tsymbalist, Head of ABM @ Influ2

      • Kevin Lindberg, ABM Lead @ Yotpo

    • Weā€™ll Discuss:

      • šŸ‘‰ Spark pre-call excitement with timely and personalized campaigns

      • šŸ‘‰ Build an automation flow in your CRM to create ever-green ad flows

      • šŸ‘‰ Plan your next steps to continue influencing your buying groups with ads

      • šŸ‘‰ Attribute this campaign to pipeline and revenue generated

šŸŒ® Research & Insights

Join +360 ABM leaders and become a ForgeX member to access our full research library, step-by-step frameworks, benchmark data and community.

Have an awesome rest of the week yā€™all!

LFG,

Davis